Four Seasons has partnered with John Hopkins University to establish a new “Lead with Care” initiative that aims to keep guests safe, healthy and comfortable while traveling. The new program includes:
Enhanced Cleanliness Action Steps:
- Each Four Seasons property has appointed a Hygiene Officer focused on implementing enhancements to already-stringent procedures
- Rooms disinfected daily with EPA-approved products and blacklight-inspected by room attendants
- Implenting focused retraining programs on all cleaning protocols for Housekeeping teams across the portfolio
- Public areas cleaned hourly with extra attention to frequented areas, including front-desk counters and public restrooms;
- COVID-19 Advisory Board exploring an array of options to equip properties with the latest tools and technology, including electrostatic spraying; ozone technology for air purification; and/or UV technology for HVAC systems.
Heightened Guest Safety and Comfort:
- Lead With Care kits placed in each guest room providing masks, hand sanitizer and sanitization wipes, with additional masks supplied on demand
- Social distancing measures embedded in all services for guest protection, including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping services
- Restaurants and bars may operate with reduced capacity to ensure adequate space and socially distant setup
- Nearly all restaurants providing a-la-carte service with digital menus wherever possible
- In-Room Dining offering contactless delivery outside guestrooms, along with sustainable, single-use packaging;
- Four Seasons App and Chat providing guests with real-time, contactless interactions with employees from their personal device on nine global platforms and in 100+ different languages.